ClearSwitch

Introduction

Customer satisfaction is the cornerstone of our business at ClearSwitch. We recognize that occasionally problems can occur and we are dedicated to resolving these issues equitably and promptly. The conditions for obtaining refunds and the procedure to follow are detailed in this Refund Policy.

This policy is applicable to all purchases made via our website, over the phone, or directly at our restaurant, and includes dine-in, takeout, and delivery orders.

Refund Conditions

Refunds or replacements are available under these circumstances:

• Quality Issues: In instances where the food is not up to our standards of quality, such as being undercooked, overcooked or containing objects that should not be there.
• Incorrect Orders: If you receive items that are different from what you originally ordered.
• Missing Items: If your order is incomplete and lacks certain items.
• Late Delivery: When delivery is significantly past the expected delivery time provided (exceeds 30 minutes late), taking into consideration reasonable factors like weather and traffic.
• Double Charges: If the same order was charged to your payment method more than once.
• Cancelled Orders: If an order is cancelled by either yourself before preparation commenced, or by us due to unforeseen events.

Criteria to Qualify for a Refund

Certain conditions must be met to qualify for a refund, as follows:

• The issue must be reported promptly (usually within 24 hours after receiving the order).
• It's necessary to provide specific details of the order, like the order number, date, and the affected items.
• For concerns about quality or order accuracy, a description or photograph illustrating the problem is beneficial, though not mandatory.
• For delivery related issues, we require a detailed account of the delivery timing and any relevant circumstances.

Refund Processing Timeframes

We aim to handle your refund requests swiftly. Typically, the following timelines apply:

• Initial Response: Within 24 hours from the moment your refund request is received.
• Decision on Refund: Within 48 hours from when we first respond.
• Refund Execution: Refunds will be carried out within 3-5 business days once they are approved.

While we act quickly with refunds, please be aware that it could take more time (often 5-10 business days) to see the refund reflected in your account, which varies according to the rules of your banking institution or payment service.

Refund Methods

We will issue refunds via the original payment method used:

• Credit or Debit Card transactions will be credited back to the same card used.
• Payments made through online payment services (e.g., PayPal) will return to the same account.
• For cash transactions at our restaurant, you might need to come in person for a refund, or we can suggest an alternative method.

How to Request a Refund

If there's a problem with your order, you can seek a refund through these methods:

For Online Orders:

1. Log in to your ClearSwitch account.
2. Go to Order History and find the order in question.
3. Select Report an Issue and comply with the subsequent steps.

For All Orders (Including Phone and In-Restaurant):

1. Reach out to our client service team at [[location.phone_number]].
2. Email us with your order details and the issue at [email protected].
3. Speak to a manager by visiting our restaurant location (applicable to local orders).

When you ask for a refund, please be ready to supply:

• Your full name and contact details
• The number or receipt of your order
• The exact date and time of the order
• An explicit description of the problem
• Images depicting the issue, if relevant and available

The more details you provide, the quicker we can handle your request for a refund.

Exceptions to Our Refund Policy

Although our objective is to accommodate all client issues, refunds may be non-applicable in certain cases such as:

• Personal Preference: Refunds are not granted based solely on personal taste if there is no quality problem, yet we appreciate your input and might offer a discount for a future purchase.
• Significant Consumption: If more than half of the food has been eaten, we may consider giving a partial refund or an alternative resolution.
• Late Reporting: Complaints filed more than 24 hours after receiving may be considered on an individual basis.
• Third-Party Delivery Services: For orders made through other delivery platforms, refund requests must follow those services' specific terms.
• Special Events and Catering: Special catering and large event orders are subject to particular refund terms that will be outlined at booking.

When a full refund is not possible, we may offer other resolutions like:

• Credit or vouchers for your next purchase
• Replacement for the unsatisfactory items
• A partial refund that correlates with the severity of the issue

Gift Cards and Promotional Offers

Gift Cards

Non-refundable gift cards from ClearSwitch come with these benefits:

• They have no expiration date and may be used at any time.
• They are not cash redeemable unless legally required.
• We can replace a lost or stolen gift card provided you have the purchase proof and know the original card number.

Promotional Offers and Discounts

Regarding orders placed with promotional codes or discounts:

• The refunded amount will reflect what was actually paid post-discounts.
• Single-use promo codes that have been used cannot be restored for future use if the order is refunded.
• Returned orders that involved a promotional free item will not include a refund for that item.

Customer Satisfaction Guarantee

We offer a Customer Satisfaction Guarantee in addition to our regular refund policy. If for any reason your experience with ClearSwitch does not leave you completely satisfied, inform us. While this might not always result in monetary compensation, we are committed to ensure that your future interactions with us are excellent.

All feedback is considered carefully by our management in order to enhance our food quality, service, and overall client satisfaction.

Policy Changes

This Refund Policy is subject to changes at our discretion. Any amendments become effective at once following their publication on our website. It is your obligation to periodically check this policy for updates. Your continued patronage of our services following any modifications signifies your consent to these changes.

Contact Information

For questions or concerns regarding our Refund Policy, please reach out to us:

We endeavor to reply to all queries within 24 hours on business days.